Refund Policy of VistaPineDune
Last updated: March 1, 2023
Thank you for your purchase at VistaPineDune. We are committed to providing you with high-quality products and services. This Refund Policy applies to all food items and beverages purchased through our website vistapinedune.sbs or in-store located at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Cancellation Policy
You can cancel an order for a full refund without any charges until it has been processed for cooking. Once the preparation of your order has started, you can no longer cancel the order and are not eligible for a refund.
Incorrect or Damaged Orders
If you receive an incorrect item or an item that is damaged, please contact us immediately at +44 20 7946 0958. If the mistake is confirmed by us, we will provide either a replacement or a full refund in the original payment method. The item in question may need to be returned to us, depending on the situation. We may also require photographic evidence of the incorrect or damaged item.
Refund Process
To initiate a refund, please contact us with your order number, contact details, and a detailed explanation of the issue. We will respond within 48 hours with further instructions. Refund requests should be made within 24 hours of receiving the order.
Refund Eligibility
Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned for hygiene reasons, such as food items that have been consumed.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Some health and personal care items
Governing Law
This Refund Policy is governed by the laws of United Kingdom and is intended to be as permissive as possible under the law. If any provision of this Refund Policy should be found to be unenforceable or invalid under applicable law, such unenforceability or invalidity shall not render this Refund Policy unenforceable or invalid as a whole.
Changes to Our Refund Policy
VistaPineDune may update this Refund Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage users to frequently visit this page for any changes to the Refund Policy. Your continued use of vistapinedune.sbs after any modification to this Refund Policy will constitute your acceptance of such modifications.
Contact Information
If you have any questions or suggestions about our Refund Policy, please contact us at +44 20 7946 0958.